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Position Title
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Business Partner, People and Performance
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Responsible to
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Manager, People, Culture, and Communications
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Classification
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SCHADS SACS Level 5
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Overview of Lighthouse Disability
Lighthouse Disability is a support service for people with diverse and complex disabilities. Our work is shaped by the Lighthouse Disability Framework for Positive Living which is based on the Objects of the Lighthouse Disability Constitution, which in turn are derived from the Objects of the National Disability Insurance Scheme Act (2013).
In particular, we are committed to developing and continuing to build an organisational culture that promotes customer choice and control, and the wellbeing and safety of our customers and our staff. How we work is important, and this contributes to the development of our authority in the disability sector in which we work.
We take pride in recruiting people who have values that are consistent with the principles outlined in the Framework, who are keen to learn, and able and willing to work as a member of a team. Staff are valued and we expect active and innovative contributions to positive customer outcomes and to our workplace.
As a not-for-profit organisation, Lighthouse Disability operates as a customer orientated business in the competitive National Disability Insurance Scheme environment.
SUMMARY OF THE ROLE
Reporting to the Manager, People, Culture, and Communications, the Business Partner, People and Performance takes a lead role in contributing to a high-performance culture by working closely with senior staff and managers to provide advice and support to assist them build an effective and sustainable workforce that aligns with Lighthouse Disability’s strategic, operational, and performance goals.
The role is responsible for coordinating the development and implementation of People solutions aligned with business objective, which address key workforce challenges for the short, medium, and long term. The role will promote best practice and deliver an effective, highly responsive, customer focused, and high quality service by maintaining an in depth understanding of the business’s work profile, key priorities, business strategies, and workforce trends.
ORGANISATIONAL RELATIONSHIPS
- The Business Partner, People and Performance will provide day to day oversight, mentoring, coaching of junior staff within the People, Culture, and Communications team. In addition, strong relationships are required with the wider organisation and specifically with Managers, Service Delivery, Finance team, and the General Manager, Client Well-being. Superior customer service and relationship building is required with a range of internal and external stakeholders.
- Key Result Areas
KEY RESULT AREA 1
Business Partnering
Responsibilities
- Providing expert advice and support on sensitive and appropriate management and resolution of conflict, underperformance, misconduct, grievances, complaints, and investigations outlining options and associated risks for consideration.
- Influencing, guiding, and supporting senior staff and managers through high level technical and general People and Culture (P&C) advice, and the preparation of briefings including on matters of complex, contentious, or critical nature.
- Contributing to the implementation of proactive workforce strategies and interventions (including but not limited to attracting and retaining the right people, team design, functioning and performance, job design, workforce planning and strategic recruitment) in order to assist managers drive continuous improvement, performance and accountability.
- Providing expert advice and support on critical restructure and change projects, including embedding P&C principles in the management of change, applying industrial principles of consultation and guiding leaders in the identification and management of change risks, impacts, and opportunities.
- Assisting managers in the process of managing employees with non-work related Disability or medical incapacity.
- Taking the lead, or assisting the designated investigator, to conduct investigations, and/or moderate investigation processes.
KEY RESULT AREA 2
Project Management
Responsibilities
- Support workforce planning and strategy development specific to the needs of the business.
- Identifying and providing project advice to address operational needs such as restructuring, implementation of new services, new policies and/or procedures and recruitment initiatives, as required.
- Providing input and analysis of workforce statistics and Key Performance Indicators (KPIs) as determined by the Manager, People, Culture, and Communications in conjunction with senior staff.
- Providing assistance with operational P&C project management, advice, and services that result in improved service delivery and best practice processes and systems.
- Assisting senior staff and managers with workforce planning activities in identifying workforce priorities and critical shortages.
- Contributing to significant workforce projects.
KEY RESULT AREA 3
Continuous Improvement
Responsibilities
- Facilitate continuous improvement across the P&C function.
- Participating in the development and application of P&C policies and procedures including implementing relevant requirements resulting from the introduction of Enterprise Agreements and Award variations at the local level.
- Actively participating and promoting a culture of risk awareness and responsiveness in relation to workforce risks.
- Providing expert advice and support to P&C related aspects of quality accreditation processes, as required.
- Contributing to the identification of key performance indicators and best practice benchmarks that will promote the development of improvements in efficiency in P&C performance.
- Maintaining internal and external relationships to capitalise on the knowledge of others. Also contributing in this way in other forums and associations.
- Contributing and recommending enhancements to procedures, practice guidelines, and quality indicators aligned with Lighthouse Disability requirements and local area needs.
- Developing and implementing strategies to improve business partner service and relationships.
JOB COMPETENCIES – SKILLS, EXPERIENCE AND KNOWLEDGE
- Significant experience in providing sound advisory and consultancy services to senior staff and management in a range of general P&C matters, including advising on, interpreting and administering legislative and policy requirements and assisting Manager, People, Culture, and Communication in representing the organisation during complex employee relations processes.
- Significant experience in the development, implementation and evaluation of best practice policies, procedures, strategies and/or initiatives designed to improve P&C management practices.
- Significant experience in the provision of generalist P&C administrative services and functions, including classification management, performance management, disciplinary processes and investigations, projects, report writing and strategies that support Lighthouse Disability and local site specific goals and objectives.
- Demonstrated knowledge and sound understanding of contemporary P&C practices and approaches, P&C management and procedures and their application within an NDIS provider environment, including awards, guidelines, applicable industrial instruments, Codes of Practice, WHS, and EEO.
- Demonstrated knowledge of performance management processes and quality improvement principles and procedures.
- Knowledge of contemporary attraction, selection and retention practices and/or strategies.
- Awareness of National Safety and Quality Health Service Standards.
- Understanding of Work Health Safety principles and procedures.
- Understanding of Quality Management principles and procedures.
- Awareness of person and family centred care principles and consumer engagement principles and procedures.
- Experience working within the disability services sector
- Experience working in the not-for-profit sector
- Knowledge of recruitment, sourcing channels and media options.
- Knowledge of visa and immigration processes.
Personal Attributes
- Effective interpersonal, interaction and astute perception skills and abilities that engender the trust and confidence of management, staff and other stakeholders resulting in effective collaboration and productive working relationships with peers, staff and stakeholders.
- Ability to work independently, under limited direction including identifying performance outcomes, and setting priorities to achieve objectives and meet deadlines, often in a context of competing priorities and expectations.
- Demonstrated high level of communication and negotiation skills including the ability to compile concise written advice on complex and sensitive issues.
- Demonstrated ability to research and undertake sensitive and/or complex investigations and projects, analyse and summarise information, and develop and report on appropriate policies, strategies and solutions.
- Demonstrated ability to influence and assist staff through organisational change and development.
- Proven commitment to the principles and practise of:
- EEO, Ethical Conduct, Diversity and Worker Health & Safety.
- Quality management and the provision of person and family centred care.
- Risk management.
- Maintain a current driver’s licence
- Undertake a pre-employment medical assessment resulting in a satisfactory outcome
- Undertake training as required
It is expected that the incumbent of this role maintains a healthy and safe workplace by:
- Taking reasonable care to protect own safety and that of others whilst at work
- Adhering to WHS legislation, policies and procedures
- Obeying any reasonable instruction from Lighthouse Disability management in regard to health and safety
- Using and maintaining equipment provided for health or safety purposes
- Not being affected by consumption of alcohol or other drugs
- Reporting any identified unsafe conditions, risks, hazards as soon as possible (within 24 hours of an incident)
- Actively supporting any colleague who may injure themselves at work including supporting colleagues on return-to-work programmes
- Work in a manner that is consistent with Lighthouse Disability’s values
- An ability to record and maintain accurate non-judgemental information
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