PURPOSE OF THE ROLE The ERP Application Specialist is a member of the Elders IT team who works
collaboratively with all functional departments to solve business needs and
provide solutions to run, grow, and transform the business through the use of
best practice processes utilising the Elders Enterprise applications across the
breadth of the business landscape. This person creates and maintains highly
optimised solutions that adhere to company and security standards. This person
addresses the health and maintenance of the ERP/CRM applications as well as the
integration points between both internal and external applications. The role will
also encompass Project Management capabilities to manage the delivery of
projects within their control.
ROLE INFORMATION • Business Unit is Chief Information Office
• Reports to Head of Enterprise Systems & Strategic Projects
• Maintains 0 direct reports
ONE ELDERS VALUES The culture of the business is "the way we do things around here".
The behaviour of every person in the business contributes to the
Elders culture, and all roles are expected to demonstrate these on a
consistent basis:
EXPERIENCE AND QUALIFICATIONS
Experience and Knowledge • The person will be an overall effective communicator. She/he
will be able to conceptualise, plan, document and communicate
effectively.
• The correct candidate will possess energy, develop relationships
at all levels, and help lead change.
• Breaks work down into process steps and develops schedules
and individual task assignments accordingly
• Manages workload in a well-planned and organised manner and
provides clear directions for required activities
• Effective communicator and presenter in formal and informal
settings
• Relates well to people at all levels both inside and outside of
the organisation
• Project management capability with deadline focus
• Functional knowledge of Microsoft Dynamics and/or Workday
Qualifications • Bachelor’s degree in the field of Information Technology or
relevant
• 10 years relevant work experience
• PMI or PMBOK qualifications or experience would be useful
Licences • N/A
LEADERSHIP BEHAVIOURS
The skills and behaviours required to be successful in this
role.
You Lead Self by demonstrating:
• Customer focus
• Drives results
• Collaborates
• Communicates effectively
• Instils trust
• Demonstrates self-awareness
Click here for more detail for leadership behaviours
1
ERP Application Specialist Role Profile – Overview
This role profile is guide only and may vary to meet business needs
Lead Self Lead Team Lead
Area/Prod/ Function
Lead BU/State
2
Position Title Role Profile – Key Tasks and Responsibilities
KEY TASK ERP Application Health Project Management TEAM CONTRIBUTION SAFETY
KEY ACTIVITIES
• Analyse and streamline business processes and recommendations of product usage
• Participate in ERP conversions and updates; create and implement user acceptance testing for upgrades and design changes; contribute to projects involving implementation, testing, designing, upgrading, and changing ERP applications
• Collaborate and execute on IT solutions to business problems and value-added initiatives on the Project Portfolio driving innovation for the company
• Collaborate and test designed solutions with business partners to ensure successful implementation
• Adhere to security protocols in all areas of IT in compliance with industry-standard frameworks
• Provide Leadership to Level 2 Support team and escalation point on ERP application-related issues
• Be accountable for overall incident resolution process and meeting the agreed KPIs
• Collaborate with all vendors and contractors performing Application services work
• Document and sustain application best practices • Create and maintain process documentation • Engage in the prioritization and resource planning of
IT initiatives • Engage and conduct various training sessions • Support and execute Application services in
alignment with ITIL/Service Management
• Plans and directs activities to manage and implement a program of work from concept to delivery ensuring the alignment of the program to the organisation’s strategic priorities
• Takes responsibility for the definition, documentation, and successful completion of complex ERP implementation projects (typically with significant business, political, or high- profile impact, and high-risk dependencies), ensuring that realistic project, quality, change control and risk management processes are maintained.
• Aligns plans with Elders SysMod PMO Frameworks and Artefacts.
• Provide input into operational processes related to rural products employees.
• Regular Intra/Interstate travel • Contribute to the team’s business plan • Work constructively with other team members
to support a collaborative culture • Role model and embed the One Elders values • Ensure solutions are cost and resource
effective for the business • Manage personal expenses to maximise the
budget • Additional duties to deliver team requirements
maybe required
• Ensure that all work is performed in accordance with the requirements of the Workplace Health & Safety Policy, procedures and legislation. Take reasonable care for own health & safety, as well as that of others.
• Compliance with all relevant safety practices including the reporting of hazards, near misses and incidents through safety system
• Initiate actions and awareness to improve workplace health & safety performance and ensure regular monitoring of health & safety performance in area of responsibility
EXPECTED OUTPUTS
• Ensuring that the ERP Applications are operating efficiently and fit for purpose for business needs
• Deliver all project artifacts in accordance with the project plan by effectively managing key activities within your work stream
• All behaviours, interactions and decisions reflect One Elders Values
• Completion of all online safety modules • Completion of actions in CAMMS for self and
team