Job title: GM Customer Supports
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: negotiable
Job published: 07-04-2022
Job ID: 34640

Job Description

EGM Executive Search is partnering with Maxima to recruit a new General Manager role to lead and grow their new NDIS division.

About the Company

Maxima is a national not-for-profit organisation with a diverse approach to supporting communities. They support diversity through their range of disability and employment services including including NDIS supports, Disability Employment and Allied Health Services, as well as Temporary and Permanent Recruitment, Apprenticeships and Traineeships, and Indigenous Employment Services. 

Recently Maxima has decided to further its offering of their NDIS services Nationally and are now looking for an experienced General Manager to assist in this exciting growth. 

About the Role

The General Manager – Customer Supports is a national leadership role overseeing services provided to Maxima’s NDIS Customers across Australia. 

Working closely with the Executive Manager Employment Services, you will be responsible for setting the strategic direction, performance of KPIs and budget as well as the day-to-day delivery of the NDIS Customer Supports program which includes Support Coordination, Psychosocial Recovery Coaching and all NDIS Intake/Onboarding services.

In this role you will:

  • Identify new business opportunities and sources of customer referrals for Customer Supports and/or other key business streams in Maxima
    Identity, develop and maintain relationships with key stakeholder both internally and externally
  • Drive and engage the team with Maxima’s vision for provision of high quality, person-centred and individualised Customer Supports throughout the national program
  • Design, develop and oversee the provision of a high-quality service which meets the individualised needs of people with a disability, to meet their goals and aspirations
  • Manage, lead and grow the National team and create a high performing, best practice culture
  • Be responsible for all budgets, targets, KPIs and service delivery
  • Ensure effective risk management strategies and ensure compliance with regulatory requirements

About You

This role is a critical senior leadership role leading a national team that delivers best practice NDIS services. You will be an energetic and engaging commercial leader with a person-centred approach and a passion to work within a community focused role.

Ideally you will have:

  • Significant senior management experience in NDIS or a related field
  • Demonstrated experience at leading and motivating team, including remote teams
  • The ability to work autonomously with limited direction
  • Excellent communication skills and the ability to build strong rapport with a diverse range of people
  • Demonstrated ability to create strong networks of internal and external stakeholders 
  • Management experience in delivering multi location services
  • Demonstrated experience in managing budgets and controlling expenditure

If this sounds like you or you would like to have a confidential conversation, please call Yasmine Johnson on 0420 691 100.