Job title: Service Desk Agent
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: negotiable
Location: Rachis Technology
Job published: 05-05-2022
Job ID: 34566

Job Description

About Rachis Technology


Rachis is a South Australian-owned and managed leading provider of technology solutions that provide a comprehensive range of managed IT & support services. Rachis provides technology solutions for SME’s, and state and federal government agencies & are dedicated to making IT environments more efficient. Due to continued growth within the organisation, Rachis are currently looking to bring on board their next Service Desk Agent - with multiple roles available.

Key Responsibilities

This role will be responsible for the timely handling of support desk tickets and direct communications with the Rachis customer base. This role involves level one support of modern business ICT solutions including, but not limited to, servers, communications infrastructure, PC systems, software and cloud-based solutions. You will be required to effectively and efficiently conduct the following duties.

  • Meet Service Level Agreements

  • Regular communication of ticket status with Dispatcher

  • Manage own ticket queue and calendar

  • Device and password management

  • Oversee data backup and system security operations (e.g. user authorization, firewalls)

  • Manage installations, upgrades and configurations of hardware and software, assess system performance and recommend improvements

  • Installation & management of Microsoft Windows based server solutions

  • Troubleshooting advanced service desk requests and providing solutions through collaboration with ICT team members

  • Make recommendations to ICT staff to assist in improving ICT systems


 Desired Skills & Experience


  • Qualifications and training equivalent to an undergraduate degree in IT or related field and subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training.

  • Current Driver’s License and reliable transport

  • High Literacy Skills 

  • Excellent communication skills

  • Ability to work under pressure & in fast paced environment

  • Proven ability to work to strict timelines

To be successful in this role you must have excellent communication skills, have a proactive attitude and have demonstrated knowledge & understanding within the IT industry. If this sounds like you, we would love to chat! Please send us your updated resume by clicking on the 'Apply' button, or get in touch with Luanne Flavell to have a confidential discussion - 0412 649 550.