About the Company
The Optus Business team is a team of passionate experts who help Australian businesses with a range of services including mobile, fixed landlines, cloud and ICT solutions, networking, broadband, satellite and entertainment services. Their customers are their focus, and they’re growing, and growing fast.
About The Role
The primary purpose of the Account Manager role is to deliver excellent service to business customers. As part of this, you will be managing and retaining strategic accounts for The Optus Business Centre by locating, developing, defining, negotiating, and closing business relationships. The role will require you to serve as the lead point of contact for all customer account management matters. The Account Manager will need to be highly motivated, energetic with a can-do attitude to exceed business targets.
A proven track record in telecommunications, face-to-face and telephone relationship building, as well as being able to prospect new business customer opportunities is vital for success in this role.
On top of this, you will bring to this role:
- The ability to identify new business opportunities to grow business among existing customers.
- The ability to develop and implement client relationship management strategies.
- The ability to handle customer queries and provide timely solutions according to customer needs and objectives.
- The ability to service multiple clients concurrently, often meeting deadlines
We are also looking for the following attributes and qualities:
Builds Capability & Champions Change:
Constantly assesses the level of effectiveness of the organisation, resources and processes; suggests changes to strategies, plans and processes leading to increased effectiveness;
Identifies, develops and maintains profitable long-term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus
Manages Complexity & Ambiguity:
Drives efficiency by linking and leveraging the strengths of the existing systems and processes
Develops, Influences, Mentors & Coaches others:
Drives superior individual performance through high level capacity to negotiate, facilitate, influence and represent the organisation both internally and externally; gains respect and commitment of team.
If you'd like to learn more or have a confidential discussion, please call Liam McBean on 0420 865 288.