About the Company
Jungheinrich is one of the world’s largest intralogisitcs and materials handling equipment providers employing 18,000 people in over 40 countries. With a reputation for service excellence, they possess a combination of high quality cost effective products and rare technical expertise. With a loyal and diverse customer base in Australia, the business is gearing up for growth. This position is required to achieve revenue and, productivity targets, whilst delivering customer satisfaction and profit objectives for the Victorian Service Department.
About the Role
Reporting to the Regional General Manager you will be responsible for providing the Service team with ongoing operational direction, guidance and support whilst working closely with all internal and external stakeholders. Your customer service focused approach and commercial leadership skills will ensure the organisation maintains a significant reputation and footprint in the MHE market.
Lead, manage and positively influence the Service Division
Performance management of the mobile and site Service team members
Identify and make recommendations for growing and improving the performance of the division
Be focused on the customer experience and drive customer service excellence
Assist with preparation of financial plans, including revenue & margin forecasts, operating budgets & customer account development plans
Analysis and reporting on performance versus plan
We are looking for a strong and resilient leader to take this team to the next level. To be successful in this role it is critical that you have solid commercial acumen, strong interpersonal skills and a demonstrated ability leading and managing a large team of mobile technicians. Tertiary qualified and industry experience within materials handling and capital equipment is preferred.
If this sounds like you, we would love to see your application. If you wish to have a confidential conversation, please call Yasmine Johnson at EGM Recruitment on 0420 691 100.